TRAVIS GREEN 

IT & SECURITY MANAGER 

https://www.linkedin.com/in/techtag

PROFILE 

Results-Oriented IT Manager with 13+ years specializing in security-focused automation, high-performing team  leadership, and cost-effective IT management. Successfully managed complex projects, secured adherence to  global compliance protocols, and reduced operational costs while integrating AI/emerging technologies to drive  infrastructure and process improvements and ensure 100% critical service SLA adherence. 

PROFESSIONAL EXPERIENCE 

IT & Security Manager, Side, Inc., San Francisco, CA Jun 2021 — Sep 2025 IT Leadership and Career Development 

•  Achieved and sustained 100% SLA compliance on ITSM helpdesk support requests using FreshDesk  and Jira Service Manager, by promoting effective Incident & Change Management practices, cross-training,  documentation, teamwork, and communication. 

•  Mentored a team of three, driving their professional growth and career development through targeted skill  development and career coaching, leading to promotions for all team members. 

•  Developed OKRs aligned with business objectives, enhancing team skill development, encouraging  collaboration, and improving documentation practices. 

Automation and Security Enhancement 

•  Addressed zero-day vulnerabilities by fully automating macOS, Chrome, Slack, and Zoom updates, aligning  with industry-standard security protocols in a full-Apple environment leveraging Jamf Pro and bash scripts. •  Implemented zero-touch device deployments and user role-based access for comprehensive life-cycle  management leveraging API connectors, Okta and Jira workflows, and Jamf with bash scripts cutting manual  work by 70% and improving overall efficiency. 

•  Automated 100% of service request approvals by integrating the helpdesk system with Slack and Okta, enabling  one-click approvals in Slack and reducing approval and provisioning time by over 90%. •  Partnered with the security team to research and test emerging AI technologies, including ChatGPT, Gemini,  Zoom AI, Atlassian's Rovo, and Apple Intelligence, to develop secure usage policies minimizing the risk of  confidential data exposure in line with GDPR and SOC2 Protocols. 

•  Published monthly AI insight blogs to educate employees on responsible AI usage and productivity, fostering  a community of practice where employees shared how they applied the learning. 

•  Minimized on-site IT visits to as-needed by implementing a fully remote-access solution for managing the office  infrastructure, utilizing VPN, RDP, SSH, Chrome Remote Desktop and Apple Screen Share. •  Drove a 20% decrease in phishing vulnerability and strengthened cyber resilience via a security awareness  program with monthly training and quarterly simulations. 

Project Management 

•  Led a global domain migration, ensuring uninterrupted service for 80+ critical services used by 500+ employees  located in several different time zones. 

•  Delivered seamless service continuity and a 10% improvement in resolution time by successfully migrating  ticketing services from FreshService to Jira Service Manager for four departments without any downtime,  ensuring confidential data access remains with authorized users only. 

Inventory and Budget Management 

•  Oversaw the seamless return of 800+ leased devices over 24 months, deferring new device purchases by  8 months through inventory optimization with 9+ months remaining on leases to accommodate budgetary  constraints. 

•  Cut inactive software license costs by 25% via software licensing optimization using audit data and dynamic  allocation. 

•  Performed quarterly and annual audits, encompassing Data Integrity & Compliance Audits, to ensure both  contract readiness and security compliance, preventing service disruptions and optimizing renewal negotiations.

IT Lead & Engineer, PlanGrid (Acquired by Autodesk), San Francisco, CA Aug 2017 — May 2021 •  Managed the seamless migration or decommissioning of over 120 legacy services, a project driven by the  Autodesk acquisition going from Okta to MS365 for an IdP. 

•  Saved 70% in manual migration time for a device migration project through the development of an MDM  migration script used on 400+ devices. 

•  Reduced new device manual setup time by more than 50% through a creative revamping of the Meraki MDM  platform. 

•  Overhauled on/off-boarding procedures, facilitating full remote deployment for up to 80 monthly new hires  and up to 20 monthly terminations. 

•  Developed and implemented a standardized device policy for all company-issued devices, ensuring 100%  compliance with software, security, and naming conventions through Jamf and Microsoft Intune/Azure. •  Maintained SOC 2 and GDPR adherence through proactive device security standards, in partnership with the  security team. 

•  Took ownership of company inventory, using ServiceNow, ensuring a consistent supply of devices and  peripherals accommodating an estimated 10% buffer for unforeseen needs while considering the allocated  budget. 

•  Collaborated with a team of four to deliver a 75% time reduction in the decommissioning of two physical offices  during the COVID-19 pandemic. 

IT Support Technician, Portable CIO, Alamo, CA Jun 2013 — Dec 2017 •  Directed end-to-end IT operations for a multinational consulting firm with 11 global offices, supporting 450+  employees. 

•  Managed and maintained the global office network infrastructure, ensuring optimal performance and  up-to-date hardware across all locations. 

•  Served as the primary point of contact for all global IT support requests. 

•  Streamlined the end-to-end on and offboarding process, including international device procurement and  shipping, to ensure a seamless experience for new hires. 

•  Contracted with Benioff UCSF Childrens Hospital - supported the deployment, maintenance, and ongoing  operations of 1,500+ devices for the EPIC system, ensuring strict adherence to HIPAA compliance regulations. 

EDUCATION 

BS Computer Science Sep 2025 — Present WGU 

Expected Graduation Date: Dec 2029 

High School Diploma Equivalent Sep 1998 — Jun 2002 St. Michael's Secondary School, Santa Venera, Malta 

Certifications 

Jamf, Okta, ABC's of GDPR, AI Prompting Essentials, Responsible AI 

Languages 

English, Maltese, Italian, Spanish 

TECHNICAL SKILLS 

ITSM, ITIL, Zendesk, Salesforce  SFDC, Atlassian Jira Asset  Manager 

Identity Management,  IAM, SAML, SSO, OIDC,  MS365 (Microsoft),  AD, GSuite (Google  Workspace), GCP, GAM,  AWS 

Networking, Ubiquity,  Namecheap, GoDaddy,  Cloudflare, DMarcian,  DataDog